The Big Day by Chai

Terms & Conditions

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In short

The terms between couples and TBD Weddings LLP, trading as The Big Day by Chai: booking, GST invoices, payments, deliveries and cancellations.

These Terms are a binding agreement between you ("the Client") and TBD Weddings LLP, trading as The Big Day by Chai ("TBD", "we", "us"). They apply to all wedding photography and film services, including pre-wedding shoots, albums, drone coverage and live streaming.

  • Acceptance. You accept these Terms when you pay the booking amount or confirm our services in writing or in The Big Day app. A signature is not required.
  • The full agreement. These Terms, your confirmed quotation and your GST invoice together form the complete agreement. If they differ, the confirmed quotation decides scope and price; these Terms decide everything else.
  • Changes. No verbal promise or side arrangement binds us unless we confirm it in writing or in the app.
  • Scope. These Terms cover photography and films only. Decor, outfits and other services have their own terms.

1. Booking, Invoice & GST

Your booking is confirmed only when we receive the booking payment and issue a GST invoice in your name.

  1. GST. All quoted amounts, including those in Build Your Quote, include GST.
  2. Always take an invoice. Every payment must be made to TBD Weddings LLP's official account, and you will receive a GST invoice for it.
  3. No invoice means no booking. We will not recognise any payment made without a GST invoice, or paid to any individual, as a booking with us. We are not liable for such payments.
  4. Quotations. A Build Your Quote estimate is not a booking. It becomes binding only once confirmed and paid.

2. Payment Terms

The full contract amount must be paid one week before your wedding.

  • Payment: Booking · Amount: 40% · Due: At the time of booking
  • Payment: Milestone · Amount: 40% · Due: 30 days before the wedding
  • Payment: Big Day · Amount: 20% · Due: 1 week before the wedding
  • Payment: Travel, stay & add-ons · Amount: As billed · Due: Before original data is delivered
  1. Late payment voids promised timelines. If full payment is not cleared one week before the wedding, the promised delivery timelines no longer apply. Original data on your SSD is released only after full payment, and every edited output follows from that release. New timelines are set from the date your payment clears.
  2. No full payment, no original data. Original data is released only after 100% of all amounts due are paid (see Section 10).
  3. Projects on hold. If a project stays on hold from your side, for payment or any other reason, for one month from the event date, we are not responsible for any data loss after that period.

3. No Cancellation, No Refunds

Once the booking payment is received, the booking cannot be cancelled and no amount is refundable.

  1. We reserve your dates and team exclusively for you, and turn away other bookings to do so.
  2. No refund, reduction or adjustment is given for a cancelled event, a reduced scope or an unused service.
  3. Add-ons requested on the event day depend on team availability and are charged separately.

4. Postponement

A postponement moves your booking to a new date; it does not cancel it or create a refund. Every new date depends on our team's availability.

  • Reason for postponing: Government order or official restriction · What happens: The advance paid carries forward to the new date.
  • Reason for postponing: Your choice, more than 30 days' notice · What happens: The amount paid carries forward to the new date.
  • Reason for postponing: Your choice, 30 days' notice or less · What happens: The amount paid carries forward, and a rescheduling charge of up to 15% of the total bill applies.

Notice of postponement must be given in writing through The Big Day app.

5. Exclusive Coverage

If another photography or videography team is hired to cover any event in our contract, the contract stands cancelled immediately and all amounts paid are forfeited.

Our work depends on a single team controlling positions, lighting and the flow of the day. A second team breaks our way of working and our standard of output, so we cannot share coverage.

6. Sessions, Coverage & Travel

One session is up to 5 hours of traditional and candid coverage, and each event is one session.

  1. Session time. The 5 hours start when the team begins shooting, which is confirmed by the event OTP in the app. Coverage beyond 5 hours depends on team availability and is charged extra.
  2. What we cover. We cover what is included in your confirmed quotation. We are not responsible for moments missed because of venue rules, schedule changes, crowding, lighting or access restrictions.
  3. Travel & stay. For events outside Hyderabad, you arrange and pay for the team's travel and accommodation, unless your quotation says otherwise. Arrangements must be safe and suitable, and confirmed before the event.

7. Respect for Our Team

We may stop work and end the contract immediately, with no refund and no liability, if any team member faces harassment, abuse, threats, violence, intimidation or serious disrespect from you, your family, guests or representatives.

Our team's dignity and safety come first. We expect the same respect for them that you expect from them.

8. Your Responsibilities

Delays or gaps caused by missing, late or wrong information from your side are not our responsibility.

  • Area: Information · What we need from you: Accurate names, contacts, event dates, timings and venues, entered in The Big Day app.
  • Area: Changes · What we need from you: Any change to schedule or venue, updated in the app as soon as you know it.
  • Area: Venue & access · What we need from you: Permissions for every venue, and access for the team and equipment, including drone use where allowed.
  • Area: On the day · What we need from you: Cooperation with the shoot lead, and the event OTP shared when the team asks for it.
  • Area: Data & approvals · What we need from you: A new SSD on time (Section 10), and approvals and feedback within the timelines in Section 11.

9. Communication & The Big Day App

After booking, all official communication, approvals, payments and deliveries happen only inside The Big Day app.

  1. App access. You receive app access once your booking payment is made and invoiced.
  2. No WhatsApp groups. We never create WhatsApp groups for clients. Any group or chat claiming to be from TBD is not from us. Report it to us immediately.
  3. What counts. Instructions, approvals, changes or promises made outside the app do not bind us unless confirmed in the app.
  4. Before booking. We may contact you by phone, email or WhatsApp about your enquiry and quotation.

10. Original Data

Original data is delivered only after 100% payment is received. No exceptions.

  1. Your SSD. You must provide a brand-new SSD from a trusted brand and reliable seller. Used SSDs and HDDs are not accepted. We first copy your event data to your SSD before creating our backup. We are not liable for data loss caused by a faulty SSD during this stage. Though rare, we want you to be aware of this risk. If your SSD is delayed, we may purchase one and add the cost to your bill.
  2. Delivery. Original data is delivered within 2 to 3 weeks after the wedding, once full payment and your SSD are received.
  3. Check within 3 days. You must check the data within 3 days of receiving the SSD and report anything missing in the app. After 3 days, the data is treated as received complete, and we are not liable for any missing or lost data.
  4. Your backup. Once delivered, keeping the data safe and backed up is your responsibility.
  5. Sharing back. During post-production, we may ask you to share the original data back with us. You agree to provide it promptly.
  6. Re-copying. If your data is lost, re-copying costs ₹30,000, and only if the data is still available with us. We do not promise to hold your data indefinitely.

11. Editing, Feedback & Changes

You have 2 days to request changes on any work we share, and one round of changes per deliverable.

  1. Editing starts on your approval. We begin editing only after we ask for your inputs and you approve them in the app.
  2. 2-day window. After we share any edited work, you have 2 days to send your changes in the app.
  3. One round. Each deliverable for each event gets one round of changes. Further changes are at our discretion and may be charged.
  4. Silence means approval. If no changes are requested within 2 days, the work is treated as approved and final.
  5. Emergencies. If you cannot respond because of an emergency, tell us in the app before the window closes. We will extend it fairly.
  6. Timelines. Delivery dates move by the time taken for your inputs, approvals or payments.

12. Copyright & Usage

TBD owns the full worldwide copyright in all photographs, films and creative work we produce, under the Copyright Act, 1957.

  1. Your use. You may keep, print and share your photos and films for personal use, including on your own social media.
  2. Not allowed without written permission. Selling, licensing, editing for publication, or giving our work to any brand, vendor or publisher. Unauthorised use will be charged, and we may take legal action.
  3. Our use. We may use selected work on our website, social media, portfolio, advertising and promotions.
  4. Privacy requests. A request to limit our use must be made in writing before booking, and applies only if we agree to it in writing.

13. Privacy

We collect only the information needed to plan, shoot and deliver your wedding, and handle it under our Privacy Policy.

  1. Details you share on our website, in Build Your Quote or in the app are used for quotations, bookings, event coordination and delivery.
  2. We do not sell your personal information.
  3. People you invite into your app account (fiancé, family) can see what you give them access to. You are responsible for whom you invite.
  4. Guest galleries and share links you create are shared at your choice.

14. Liability & General Terms

Our total liability for any claim is limited to the amount you paid for the specific service affected.

  1. Events beyond our control. We are not liable for delays or failure caused by government orders, natural disasters, severe weather, travel disruption, accidents, public emergencies, venue restrictions, illness, or equipment or technical failure.
  2. Indirect loss. We are not liable for any indirect, emotional or consequential loss.
  3. Website use. You must not submit false information, misuse Build Your Quote, attempt unauthorised access, or copy our website content.
  4. Severability. If any clause is found unenforceable, the rest of these Terms still apply.
  5. Updates. We may update these Terms. The version in force on your booking date applies to your booking.
  6. Governing law. These Terms are governed by the laws of India. Courts in Hyderabad, Telangana have exclusive jurisdiction.

Contact

TBD Weddings LLP (The Big Day by Chai)

2nd Floor, Vamsiram Jyothi Granules, Kondapur, Hyderabad, Telangana 500084

hello@thebigdaybychai.com · thebigdaybychai.com