Privacy Policy

By The Big Day by Chai · Last updated 24 October 2026

Effective September 2026.

At The Big Day By Chai ("we", "our", "us", or "The Big Day By Chai"), we respect your privacy and are committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create a customized wedding quotation, submit an enquiry, or otherwise interact with our services.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or quotation services, we may collect information that you voluntarily provide to us.

Personal Information

When you create a quotation or contact us, we may collect:

• Full name
• Phone number
• Email address
• Wedding date
• Wedding venue or location
• Event-related information
• Photography and videography preferences
• Services and packages you select
• Information about albums and other deliverables
• Pre-wedding service preferences
• Live streaming or other additional service selections
• Any other information you choose to provide

Quotation Information

Our Build Your Quote feature allows you to create a customized quotation based on your wedding requirements.

When you use this feature, we may collect information about:

• Events selected for your wedding
• Photography services selected
• Videography services selected
• Album selections
• Pre-wedding services
• Live streaming services
• Additional services or products selected
• Other preferences used to prepare your quotation

This information is used to calculate and provide an estimated quotation based on the services you select.

The quotation information may also be used by our team to understand your requirements and assist you with planning and finalizing your wedding package.

Technical Information

When you visit our website, certain information may be collected automatically by our website or service providers.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Website interaction information
• Date and time of access
• General technical information about your visit

This information may be used to maintain website functionality, security, performance, and reliability.

2. How We Use Your Information

We may use the information we collect to:

• Create your customized wedding quotation
• Calculate estimated pricing based on your selected services
• Understand your wedding requirements and preferences
• Respond to quotation requests and enquiries
• Contact you regarding your quotation
• Assist you in finalizing your wedding package
• Coordinate photography, videography, and related services
• Respond to questions and support requests
• Process bookings and related communications
• Improve our website and quotation-building experience
• Improve our products and services
• Maintain business and transaction records
• Protect the security and integrity of our website and services

We do not sell your personal information.

We do not use your personal information for advertising or marketing purposes without appropriate consent where required by applicable law.

3. Contact and Communication Consent

When you submit your name, phone number, email address, or other contact information while creating a quotation or submitting an enquiry, you consent to The Big Day By Chai using this information to contact you regarding your quotation, wedding requirements, selected services, and related enquiries.

We may contact you through:

• Phone calls
• WhatsApp or other messaging services
• Email
• Other communication methods you provide or make available to us

These communications may include:

• Confirmation or follow-up regarding your quotation
• Clarification of your wedding requirements
• Information about selected services or packages
• Responses to your enquiries
• Booking-related communication
• Event planning and coordination information

Submitting your contact details does not require you to purchase any service from us.

Where required by applicable law, we will obtain your separate consent before sending promotional or marketing communications.

You may withdraw your consent for marketing communications at any time by contacting us or using the unsubscribe or opt-out option provided in the communication.

Withdrawing consent for marketing communications will not prevent us from sending essential communications relating to a quotation, booking, transaction, or service you have requested.

4. How We Share Your Information

We may share your information only when reasonably necessary to operate our website, provide our services, respond to your enquiries, or comply with applicable law.

Your information may be accessible to:

• Authorized members of The Big Day By Chai team involved in quotations, client communication, sales, planning, and event coordination
• Service providers that support our website, hosting, communication, analytics, or other essential business operations
• Payment or transaction service providers, where applicable
• Other service providers involved in delivering services you have requested

We may also disclose information when required by applicable law, regulation, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, users, property, or services.

We do not sell, rent, or provide your personal information to third parties for their independent advertising purposes.

5. Wedding Venue and Location Information

When you provide your wedding venue or location while creating a quotation or enquiry, we may use this information to:

• Include the venue in your quotation
• Understand where your event will take place
• Assess event-related requirements
• Support planning and coordination
• Determine relevant logistical requirements
• Communicate with you regarding your event

The website does not continuously track your physical location.

If location-related features are provided on the website, any location information you voluntarily provide through those features will be used for the purposes described above.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Provide essential website functionality
• Remember certain preferences
• Improve website performance
• Understand how visitors interact with our website
• Improve the quotation-building experience
• Maintain website security

Certain third-party services integrated into our website may also use cookies or similar technologies.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Third-Party Services

Our website may use third-party services to support certain functions, including website hosting, analytics, communication, maps, payment processing, or other business operations.

These third-party providers may process information according to their own privacy policies and terms.

Where third-party services are used, we take reasonable steps to work with service providers that maintain appropriate safeguards for information entrusted to them.

8. Data Retention

We retain personal information and quotation details for as long as reasonably necessary to:

• Provide and manage our services
• Respond to enquiries
• Follow up on quotations
• Process or manage bookings
• Maintain client and business records
• Complete transactions
• Comply with legal, accounting, or regulatory requirements
• Resolve disputes
• Enforce applicable agreements

If you create a quotation but do not proceed with a booking, we may retain your quotation and enquiry information for a reasonable period for legitimate business and record-keeping purposes.

You may request deletion of your personal information by contacting us. Certain information may need to be retained where required by law or where reasonably necessary for legitimate business purposes.

9. Data Security

We take reasonable technical and organizational measures designed to protect your personal information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

While we take reasonable precautions to protect your information, we cannot guarantee absolute security of information transmitted to or stored through our website.

10. Your Privacy Rights

Depending on applicable laws, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent where consent is the legal basis for processing
• Ask questions about how your information is collected and used
• Request information about how your personal information is handled

To exercise any applicable rights, please contact us using the contact information provided below.

We may need to verify your request before processing certain requests.

11. Children's Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

12. International Data Processing

Depending on the services and technology providers used to operate our website, your information may be processed or stored on servers located outside your state or country.

Where required by applicable law, we will take appropriate measures to protect your personal information when it is processed or transferred across jurisdictions.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our website
• Our quotation services
• Our business practices
• Third-party services
• Applicable laws and regulations

When we make material changes, we may update this page and revise the Effective Date displayed at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.